Frequently Asked Questions

How do I place an order
You may place an order through the website or via a customer care representative on Whatsapp.

Your credit card will be charged at the time of placing your order. After inputting your details, Stripe will request authorisation and complete any relevant third party payment fraud checking processes.


After you place an order you will automatically be sent an email confirmation. If you did not receive an email confirmation upon placing an order please reach out to Customer Care at

Can I amend my order after it has been placed

To make any amendments to your order once it has been placed please contact with your order number. We will try to fulfil your request, however please note that once items are shipped they will not be able to be amended.

Can I place a custom order

For any custom or made to order requests please contact

What are my delivery options

POLOMI ships worldwide via DHL Express.

For UK and Europe, shipments usually take 1-2 working days.

For everywhere else please allow 3-5 working days.

Can I expedite my order

For deliveries within and surrounding the central London catchment area, same day delivery is sometimes possible on request.

Before placing your order please email or contact us via our Whatsapp chat function to check eligibility and availability.

Duties and Taxes

At this point in time, POLOMI does not yet cover international duties and taxes for which customers may be liable in their applicable delivery country. These fees will be the sole responsibility of the customer, payable to DHL directly upon the arrival of the shipment in the receiving country.

DHL will contact you via email to arrange payment before delivery with a one time payment link .

For refunds, customers outside of the UK will need to request through the relevant channels duties and taxes refunds for themselves.

What is the returns policy

POLOMI operates a 14 day returns period. To facilitate a return, please email with your order number and reason for returning. A customer care associate will be in touch to assist you through our complimentary returns process.

All products must be in their original condition with all original dust bags, packaging, boxes intact.