FAQ

  • How do I place an order?

    You may place an order through the website or via customercare@polomi.co.uk

    What if the item I want is sold out ?

    Contact customercare@polomi.co.uk who can assist you in placing a pre-order or made to order bespoke service a bespoke made.

  • Can I place a special custom order?

    Yes. For any custom or made to order requests please contact customercare@polomi.co.uk

  • What are my delivery options?

    POLOMI ships worldwide via DHL Express.

    Delivery within the UK - £25

    Delivery within Europe - £35

    Delivery Rest of the World - £50

    How long will delivery take ?

    For UK and Europe, shipments usually take 1-2 working days.

    For everywhere else please allow 2-5 working days.

    Can I expedite my order?

    For deliveries within and surrounding the central London catchment area, same day delivery is sometimes possible on request for a fee. Before placing your order please email customercare@polomi.co.uk or contact us via our web form function.

  • Duties and Taxes

    At this point in time, POLOMI does not yet cover international duties and taxes for which customers may be liable in their applicable delivery country. These fees will be the sole responsibility of the customer, payable to DHL directly upon the arrival of the shipment in the receiving country.

    DHL will contact you via email to arrange payment before delivery with a one time payment link .

  • What is the return policy?

    POLOMI operates a 14 day returns period. To facilitate a return, please email customercare@polomi.co.uk with your order number and reason for returning.

    A customer care associate will be in touch to assist you through our complimentary returns process. Any exchanges will incur shipping costs on dispatch.

    All products must be in their original condition with all original dust bags, packaging, boxes intact.

  • All POLOMI products are created with longevity in mind. Should any repair or maintenance be required please contact customercare@polomi.co.uk for an assessment. In most cases the item will be sent to our Paris or Milan Ateliers for treatment and repair at no additional cost to you unless damage has occured through misuse.